ELIMUSPHERE SYSTEMS
Effective Date: 28th August, 2026
1. Introduction
Elimusphere Systems ("Elimusphere", "we", "our", or "us") is committed to protecting the privacy and personal information of all users of our platform. We respect your constitutional right to privacy and handle personal data in accordance with applicable Kenyan laws, including the Constitution of Kenya, 2010 and the Data Protection Act, 2019.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you access our website, mobile applications, services, or any other platform operated by Elimusphere Systems.
By using our platform, you consent to the practices described in this Privacy Policy.
2. About Elimusphere Systems
Business Name: Elimusphere Systems
Registration Number: BN-KDS360WW
Website: www.elimusphere.co.ke
Email: info@elimusphere.co.ke
3. Information We Collect
We may collect the following categories of personal information:
A. Account Information
- Full name
- Email address
- Phone number
- Username and password
- Date of birth (where applicable)
- Gender (optional)
B. Student Information
- Course enrolment records
- Learning progress
- Assessment results
- Assignment submissions
- Attendance records
- Certificates earned
C. Teacher Information
- Professional qualifications
- Teaching experience
- Identification documents provided during teacher verification
- Class schedules and teaching activities
D. Financial Information
When processing payments, we may collect:
- M-PESA transaction references
- Payment amounts
- Billing details
- Bank account details for payouts to approved tutors where applicable
We do not store users' M-PESA PINs or online banking passwords.
E. Technical Information
- IP address
- Device information
- Browser type
- Operating system
- Login activity
- Cookies and tracking technologies
4. How We Collect Information
We may collect information when:
- You register an account.
- You book a class.
- You purchase educational resources.
- You apply to become a teacher.
- You upload assignments or learning materials.
- You communicate with our support team.
- You access or interact with our website.
5. Purpose of Collecting Information
We collect and process personal information to:
- Create and manage user accounts.
- Facilitate online learning services.
- Match students with teachers.
- Verify teacher qualifications.
- Process payments and refunds.
- Monitor academic progress.
- Improve platform performance.
- Detect fraud and unauthorized access.
- Communicate service updates.
- Comply with legal and regulatory obligations.
6. Legal Basis for Processing Data
Elimusphere may process personal data where:
- The user has given consent.
- Processing is necessary to provide requested services.
- Processing is required by law.
- Processing is necessary for legitimate business interests that do not override users' rights and freedoms.
7. Sharing of Personal Information
We do not sell personal information.
We may share information with:
Service Providers
Such as:
- Payment processing providers
- Cloud hosting providers
- SMS and email communication services
- Technology and security providers
Teachers and Students
Information necessary for educational services may be shared between teachers and students using the platform.
Regulatory Authorities
Where required by law, court order, or government directive.
8. Children's Privacy
Many services on Elimusphere may be used by learners under the age of 18.
Where required, consent shall be obtained from a parent, guardian, or school before collecting personal information from minors.
We take extra precautions to protect children's personal information and educational records.
9. Data Security
We implement reasonable technical and organizational safeguards including:
- Secure password protection
- Encrypted communications where applicable
- Access controls
- Activity monitoring
- Secure hosting environments
Although we strive to protect personal information, no internet-based service can guarantee absolute security.
10. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services;
- Maintain academic records;
- Resolve disputes;
- Comply with legal obligations;
- Enforce our agreements.
When information is no longer required, it will be securely deleted or anonymized.
11. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Remember user preferences;
- Improve user experience;
- Analyze system performance;
- Enhance platform functionality.
Users may disable cookies through browser settings, although some platform features may not function properly.
12. Your Rights Under Kenyan Data Protection Law
You have the right to:
- Be informed about how your data is used;
- Access your personal information;
- Correct inaccurate information;
- Object to certain processing activities;
- Withdraw consent where applicable;
- Request deletion of personal data subject to legal limitations;
- Lodge a complaint with the Office of the Data Protection Commissioner (ODPC).
Requests concerning personal data may be submitted through:
Email: info@elimusphere.co.ke
13. International Data Transfers
Where information is stored or processed outside Kenya through cloud service providers or technology partners, Elimusphere shall ensure that appropriate safeguards are implemented to protect personal information in accordance with Kenyan law.
14. Third-Party Links
Our platform may contain links to external websites or services. We are not responsible for the privacy practices of third-party websites and encourage users to review their privacy policies.
15. Changes to This Privacy Policy
Elimusphere may update this Privacy Policy from time to time.
Any changes will be published on our website together with the updated effective date. Continued use of the platform following publication of changes constitutes acceptance of the revised Privacy Policy.
16. Contact Information
For privacy-related inquiries, requests, or complaints, contact:
Elimusphere Systems
Email: info@elimusphere.co.ke
Website: www.elimusphere.co.ke
Privacy Commitment
At Elimusphere Systems, we believe that trust is essential to quality education. We are committed to protecting the privacy, dignity, and personal information of every learner, teacher, parent, and customer who uses our platform.